Serve as a primary point of contact for District faculty and staff seeking technical technology support. Perform a broad range of IT support services: PC and Mac, mobile device, software, and basic network support. Work assignments include issues involving multiple components (e.g. network, operating systems) and integration of components, as well as requiring proficiency with the service bundle (e.g. networking, disk space, security, file sharing).
Examples of Technical Skills, Knowledge & Abilities:
- Strong knowledge of PC/MAC operating systems - Windows
- Working knowledge PC hardware and components including processors, mother boards, accessories, cards, peripherals.
- Strong understanding of computers, printers, CD burners, scanners, SMART boards, projectors, document and digital cameras.
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
- Demonstrate quality service and accountability in the process of: resolving incidents; and, tracking computer systems and device inventory, resulting in accurate, timely, and efficient solutions and data as evidenced by: meeting customer needs; meeting or exceeding established performance metrics; and accurate data for asset management, billing, and licensing.